SUPPORT






Q. Once my system has been installed, what do I do if I have a problem?
A. Call our support number 07778 726 126, 24 hours a day, 365 days a year; this is transferred to an on-call engineer out of office hours.

Q. Will my pets set off my alarm system?
A. Yes, depending on their size they may well do. This can be overcome if you have pet friendly sensors installed.

Q. What happens if there is a power cut?
A. In the event of a power cut the battery back-up in the Control Panel will kick-in (providing that your system is regularly maintained) and should provide at least eight hours back-up. If your internal sounder is sounding during a power cut you will need to enter your code. After a power cut you may have to enter your code twice.

Q. What happens if I have an activation on my monitored alarm?
A. If your alarm system has been set off accidentally you can call the Alarm Receiving Centre (ARC) to stop them calling the police and keyholders. You can also obtain a remote reset (providing your system has a remote reset device). You will need to quote your password to verify who you are. However, following a genuine alarm activation or when you are unsure why the alarm has activated an engineer will need to come out to investigate and reset the alarm.

Q. Will my monitored alarm work on a telephone line with Broadband?
A. Yes, if it has a filter fitted. We are happy to arrange this.

Q. Can my alarm be monitored via a digital ISDN telephone line?
A. No, you must have an analogue or an ADSL line.

Q. Can my alarm line share a phone line with other devices, such as a fax machine?
A. Usually yes, if it has a filter fitted. We are happy to arrange this.

Q. How do I change my keyholder details?
A. You can change keyholder details and advise us of temporary keyholder changes by using the Form below, by emailing keyholders@nsssecuritysolutions.co.uk or in writing to:

NSS Security Solutions
29 Stephenson Road
Brompton on Swale
North Yorkshire, DL10 7TP

We will then update both our records and the Alarm Receiving Centre's files.

Name
Company (if applicable)
Address
Contact Telephone Number
Password
Keyholder Name
Keyholder Telephone Number
N1.
T1.
T2.
T3.
T4.
T5.
T6.
T7.
N2.
N3.
N4.
N5.
N6.
N7.
CHANGES TO KEYHOLDER DETAILS







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