A very important part of your system is knowing that it works correctly and is fully functional. This assurance can only be given if routine maintenance and service checks are in place. With an NSS Security Solutions Maintenance Program you will not need to worry about scheduling services as we will call you and arrange a visit at your convenience at the appropriate time. A certificate is issued as proof of service and can be kept for insurance purposes.
Below are several questions that we are often asked, with their answers beneath them.
Q. Once my system has been installed, what do I do if I have a problem?
A. Call our support number 07778 726 126, 24 hours a day, 365 days a year; this is transferred to an on-call engineer out of office hours.
Q. Will my pets set off my alarm system?
A. Yes, depending on their size they may well do. This can be overcome if you have pet friendly sensors installed.
Q. What happens if there is a power cut?
A. In the event of a power cut the battery back-up in the Control Panel will kick-in (providing that your system is regularly maintained) and should provide at least eight hours back-up. If your internal sounder is sounding during a power cut you will need to enter your code. After a power cut you may have to enter your code twice.
Q. What happens if I have an activation on my monitored alarm?
A. If your alarm system has been set off accidentally you can call the Alarm Receiving Centre (ARC) to stop them calling the police and keyholders. You can also obtain a remote reset (providing your system has a remote reset device). You will need to quote your password to verify who you are. However, following a genuine alarm activation or when you are unsure why the alarm has activated an engineer will need to come out to investigate and reset the alarm.
Q. Will my monitored alarm work on a telephone line with Broadband?
A. Yes, if it has a filter fitted. We are happy to arrange this.
Q. Can my alarm be monitored via a digital ISDN telephone line?
A. No, you must have an analogue or an ADSL line.
Q. Can my alarm line share a phone line with other devices, such as a fax machine?
A. Usually yes, if it has a filter fitted. We are happy to arrange this.
If you don't see the answer to your question, please call for free and friendly advice.
NSS Security Solutions Ltd
NSS is registered with the SSAIB, a leading certification body for organisations providing security systems and services, fire detection and alarm systems.